OX & RUD
COMPANY POLICY
At OX & RUD, we are dedicated to embedding quality management as a core principle in our daily operations. Our focus is on meeting customer needs, ensuring satisfaction, and proactively preventing errors. By complying with all relevant regulations and involving our suppliers and collaborators, we ensure ongoing progress and excellence in everything we do.
Our Commitment
We specialize in the design and manufacture of lifting equipment,, as well as the production and marketing of lifting and lashing products and accessories. Committed to society and fostering customer loyalty, our management adheres to the following guidelines:
- To assume the responsibility and obligation to set quality management as the ultimate goal of our daily work, and to promote its continuous improvement.
- To have a clear commitment with our customers and focus on satisfying their needs, ensuring their satisfaction and that we meet the requirements demanded.
- Establish useful indicators compatible with the company to evaluate the QMS and carry out a systematic follow-up to ensure that we achieve the expected results.
- Mistakes should not embarrass us, but be opportunities for learning and continuous improvement. We move from a passive attitude of correcting errors to an active attitude of preventing them before they appear.
- To monitor and evaluate customer satisfaction in relation to the services we provide, in order to identify new lines of improvement.
- Comply with the legislation and regulations that affect OX & RUD, as well as any other requirement that applies to our activities and services.
- Establish annual improvement plans, which ensure the continued effectiveness of the management system and its continuous improvement.
- To train and inform all our suppliers and collaborators to always apply these principles, as well as to make them aware of the importance of their work for the satisfaction of our customers and for the identification and establishment of improvement actions.
